Shipping Policy
Last Updated: 15/01/2026
This Shipping Policy describes how ZINGZONG IT SOLUTIONS PRIVATE LIMITED processes, ships, and delivers orders placed through our website.
By placing an order, you agree to the terms mentioned below.
1. Service Coverage
We currently deliver products across multiple serviceable locations within India.
Please note:
Delivery availability depends on courier network coverage
Some remote locations may have limited service access
2. Order Handling & Processing
Once your order is confirmed:
Processing time is usually 1–2 business days
Orders placed on weekends or public holidays are processed on the next working day
Processing may take longer during peak seasons or high-demand periods
3. Delivery Timeline
After dispatch, estimated delivery time is:
3 to 7 business days (standard delivery)
However, actual delivery time may vary due to:
Delivery location
Product availability
Courier partner conditions
4. Shipping Fees & Offers
Shipping costs depend on order value and location:
Applicable shipping charges are shown at checkout
Free shipping may apply on selected products or promotional orders
We reserve the right to modify shipping offers at any time.
5. Logistics & Delivery Partners
We collaborate with reliable third-party courier partners to handle deliveries.
Our responsibilities include:
Proper dispatch of orders
Secure packaging before shipment
Coordination with logistics partners
Final delivery is handled by courier services.
6. Order Tracking System
Once your order is shipped:
A tracking ID will be shared via SMS or email
You can monitor shipment status using the provided tracking link
Tracking updates depend on courier system updates.
7. Delivery Delays or Failures
Delays may occur due to factors outside our control, including:
Weather disruptions
Courier operational delays
Strikes or transportation issues
Incorrect delivery details
While we are not responsible for such delays, we will assist in tracking and resolution.
8. Packaging Standards
All products are packed securely before dispatch to minimize transit damage.
If you receive a damaged package:
Inform us immediately before opening (where possible)
Provide supporting images or videos
9. Address Responsibility
Customers must ensure accurate delivery details, including:
Full address
Correct pin code
Active phone number
We are not responsible for:
Failed delivery due to incorrect address
Delays caused by incomplete information
10. Damaged or Missing Products
If your order arrives:
Damaged
Incomplete
Missing items
You must report the issue within 48 hours of delivery with valid proof (images/videos).
11. International Delivery
At present, we do not support international shipping.
12. Contact Information
For shipping-related support:
ZINGZONG IT SOLUTIONS PRIVATE LIMITED
Email: info@zingzongshop.com
Phone: +91 8828976837
Address:
G/241 B-WING EXPRESS ZONE MALL
W.E. Highway, Next to Patel Vanika
Malad East, Mumbai Suburban
Maharashtra – 400097, India