Refund & Return Policy
Last Updated: 15/01/2026
This Refund & Return Policy explains the conditions under which products purchased from ZINGZONG IT SOLUTIONS PRIVATE LIMITED may be returned, replaced, or refunded.
By placing an order on our website, you agree to this policy.
1. When You Can Request a Return
A return request may be accepted only under the following conditions:
Product is damaged or defective at the time of delivery
Wrong product has been delivered
Product is incomplete or missing essential parts or accessories
Return requests must be submitted within 7 days of delivery.
2. Items Not Eligible for Return
Returns or refunds will not be accepted in the following cases:
Damage caused after delivery due to misuse or improper handling
Products without original packaging, accessories, or invoice
Software, digital goods, or downloadable licenses
Items clearly marked as “Non-Returnable” on the product page
Physical damage reported after usage or installation
3. Return Request Process
To initiate a return:
Contact our support team with your order details
Provide clear images or videos showing the issue
Wait for approval from our team
Once approved:
The product will be picked up or return instructions will be shared
The item must be returned in its original condition and packaging
4. Inspection & Approval
All returned products are subject to inspection.
After verification:
Approved returns will proceed for refund or replacement
Rejected returns will be returned back to the customer (if applicable)
5. Refund Processing
If a return is approved:
Refunds are issued to the original payment method only
Processing time is typically 3–5 business days after approval
Bank or payment gateway delays may apply
Important:
Shipping charges are non-refundable unless the error is from our side
6. Replacement Policy
In eligible cases, customers may receive a replacement instead of a refund.
Replacement depends on product availability
Replacement is processed only after return inspection is completed
7. Order Cancellation Rules
Orders can be cancelled only before shipment
Once shipped, cancellation is not allowed
Approved cancellations are refunded within 5–7 business days
8. Warranty & After-Sales Support
Some products may include manufacturer warranty.
In such cases:
Warranty support is handled directly by the manufacturer or authorized service centers
Warranty terms vary by brand and product category
9. Return Shipping Charges
Return shipping conditions depend on the reason for return:
If the product is defective or incorrect → return shipping may be free
For other approved returns → shipping charges may be deducted from refund
10. Contact for Returns & Refunds
For any return or refund-related queries:
ZINGZONG IT SOLUTIONS PRIVATE LIMITED
Email: info@zingzongshop.com
Phone: +91 8828976837
Address:
G/241 B-WING EXPRESS ZONE MALL
W.E. Highway, Next to Patel Vanika
Malad East, Mumbai Suburban
Maharashtra – 400097, India