Privacy Policy
Last Updated: 15/01/2026
This Privacy Policy explains how ZINGZONG IT SOLUTIONS PRIVATE LIMITED (“we”, “our”, “us”) collects, uses, stores, and protects your personal data when you access or use our website.
By using our platform, you agree to the terms described in this policy.
1. Overview
We are committed to safeguarding your privacy and ensuring that your personal information is handled in a secure and transparent manner.
This policy applies to all users of our website and services.
2. Information We Collect
We collect different types of information to provide and improve our services:
A. Personal & Contact Data
Full name
Email address
Phone number
Billing and shipping address
B. Account Information
Username and login credentials (if account is created)
C. Order & Transaction Data
Purchase history
Order details
Payment confirmations
D. Technical Data
IP address
Device type
Browser details
Website usage activity
E. Payment Information
Processed securely through third-party payment gateways
We do not store sensitive card or banking details
3. How We Use Your Data
Your information is used for:
Processing and fulfilling orders
Providing customer support
Sending order updates and notifications
Improving website performance and services
Sending promotional offers (only with consent)
Fraud prevention and security monitoring
Legal and regulatory compliance
4. Consent
By using our website and providing your personal data, you explicitly consent to:
- Collection and processing of your personal data for the purposes stated in this Policy
- Sharing of data with trusted third-party service providers where necessary
- Storage and processing of your data in India or other jurisdictions where our service providers operate
You may withdraw your consent at any time; however, certain services may become unavailable after withdrawal.
5. Cookies & Tracking
We use cookies and similar technologies to:
Improve user experience
Analyze website traffic
Remember user preferences
You may disable cookies through browser settings, but some website features may not function properly.
6. Data Sharing
We do not sell or rent your personal data.
However, limited information may be shared with trusted third parties such as:
Payment processors
Delivery and logistics partners
Website hosting and technical service providers
Legal or regulatory authorities when required
All third parties are required to maintain confidentiality and data protection standards.
7. Data Retention
We retain personal data only for as long as necessary for business, legal, and operational purposes.
Retention periods:
Account Data: Stored while the account remains active
Order & Transaction Data: Retained as required under Indian tax and legal laws (including GST Act, 2017 and Income Tax Act, 1961)
Marketing Data: Retained until consent is withdrawn or unsubscribe request is made
Support & Grievance Data: Retained until resolution or as legally required
After retention periods end, data is securely deleted or anonymized.
8. Data Security
We use appropriate technical and organizational measures to protect your data against:
Unauthorized access
Loss or misuse
Alteration or disclosure
However, no online system can guarantee 100% security.
9. Your Rights
You have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Withdraw consent for data processing
Opt out of marketing communications
To exercise these rights, you may contact us using the details provided below.
10. Marketing Communication
You may receive promotional messages if you subscribe or register with us.
You can opt out anytime by:
Clicking the “unsubscribe” link in emails, or
Updating preferences in your account settings
11. Grievance Officer
In compliance with applicable IT rules, we have appointed a Grievance Officer to handle privacy-related concerns.
Grievance Officer Details:
Name: Aditya
Email: grievance@zingzongshop.com
Phone: +91 8828976837
Address:
G/241 B-WING EXPRESS ZONE MALL
W.E. Highway, Next to Patel Vanika
Malad East, Mumbai Suburban
Maharashtra – 400097, India
We aim to acknowledge complaints promptly and resolve them within 30 days.
12. Children’s Privacy
Our website is not intended for individuals under 18 years of age.
We do not knowingly collect data from minors. If discovered, such data will be deleted immediately.
13. External Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content, and users should review their policies separately.
14. Policy Updates
We may update this Privacy Policy from time to time.
All changes will be posted on this page with a revised “Last Updated” date.
Continued use of the website means acceptance of updated terms.
15. Contact Information
ZINGZONG IT SOLUTIONS PRIVATE LIMITED
Email: info@zingzongshop.com
Phone: +91 8828976837
Address:
G/241 B-WING EXPRESS ZONE MALL
W.E. Highway, Next to Patel Vanika
Malad East, Mumbai Suburban
Maharashtra – 400097, India