Refund & Return Policy
Last updated: 15/01/2026
Introduction
At ZINGZONG IT SOLUTIONS PRIVATE LIMITED, customer satisfaction is our priority. This Refund & Return Policy outlines the conditions under which products purchased from our website may be returned or refunded. By placing an order, you agree to the terms stated below.
Eligibility for Returns
You may request a return if:
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The product is damaged, defective, or not working at the time of delivery
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The product received is incorrect or different from what was ordered
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The product is missing parts or accessories
Return requests must be raised within [7 days] of delivery.
Non-Returnable Items
The following items are not eligible for return or refund:
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Products damaged due to misuse, mishandling, or improper installation
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Physical damage after delivery
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Products without original packaging, accessories, or invoice
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Software, digital downloads, and downloadable licenses
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Items marked as “Non-Returnable” on the product page
Return Process
To initiate a return:
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Contact our customer support with your order ID and issue details
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Share images or videos of the product showing the problem
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Once approved, we will arrange a pickup or guide you through the return process
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The product must be returned in its original condition and packaging
Refund Policy
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Once the returned product is received and inspected, refunds will be processed
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Refunds will be issued to the original payment method
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Refund processing may take 3–5 business days after approval
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Shipping charges (if any) are non-refundable, unless the return is due to our error
Replacement Policy
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Eligible products may be replaced instead of refunded, based on availability
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Replacements will be processed after inspection of the returned item
Cancellation Policy
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Orders can be cancelled before shipment for a full refund
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Orders cannot be cancelled once shipped
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Refunds for cancelled orders will be processed within 5–7 business days
Warranty & Manufacturer Support
Some products may come with a manufacturer’s warranty. In such cases, customers may be required to contact the authorized service center directly as per the warranty terms.
Shipping & Return Charges
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Return shipping may be free for damaged or incorrect items
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For other approved returns, shipping charges may be deducted from the refund
Contact Us
For return or refund requests, please contact:
ZINGZONG IT SOLUTIONS PRIVATE LIMITED
Email: info@zingzongshop.com
Phone: +91 8828976837
Address: G/241 B-WING EXPRESS ZONE MALL, W.E. HIGHWAY, NEXT TO PATEL VANIKA
MALAD EAST, Mumbai, Mumbai Suburban, Maharashtra-400097