Privacy Policy
Last updated: 15/01/2026
Introduction
Welcome to ZINGZONG IT SOLUTIONS PRIVATE LIMITED (“we”, “our”, “us”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, billing and shipping address
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Payment Information: Payment details processed securely through third-party payment gateways (we do not store card details)
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Account Information: Login credentials if you create an account
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Technical Information: IP address, browser type, device information, and usage data
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Order Information: Products purchased, order history, and transaction details
How We Use Your Information
We use your information to:
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Process and deliver your orders
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Communicate order updates and customer support responses
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Improve our website, products, and services
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Send promotional offers (only if you opt in)
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Prevent fraud and ensure secure transactions
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Comply with legal and regulatory requirements
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, analyze website traffic, and remember your preferences. You can choose to disable cookies through your browser settings, but some features of the website may not function properly.
Sharing of Information
We do not sell or rent your personal information. We may share your data only with:
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Payment gateway providers
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Shipping and logistics partners
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Service providers assisting website operations
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Legal authorities when required by law
All third parties are obligated to protect your information.
Grievance Officer
In accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we have appointed a Grievance Officer to address any concerns regarding the collection, processing, storage, or disclosure of your personal information.
Grievance Officer Details:
- Designation: Grievance Officer
- Email: grievance@zingzongshop.com
You can contact the Grievance Officer for any queries, complaints, or requests related to your personal information. We aim to acknowledge and resolve grievances within 30 days of receipt.
Marketing Communications & Opt-Out
By subscribing to our newsletter or signing up on ZINGZONG IT SOLUTIONS PRIVATE LIMITED, you may receive promotional emails, SMS, or other communications about our products, offers, and updates.
You have the right to opt out of marketing communications at any time. To stop receiving promotional messages:
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Click the “Unsubscribe” link in any marketing email, or
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Update your preferences in your account settings on our website.
Data Retention
We retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, enforce our agreements, or for legitimate business purposes.
Specifically:
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Account Information: Retained as long as your account is active or as needed to provide services.
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Order and Transaction Details: Retained for a minimum period required under Indian laws, including the Income Tax Act, 1961, and the Goods and Services Tax (GST) Act, 2017.
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Marketing Preferences: Retained until you opt out or unsubscribe from communications.
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Support Requests or Grievances: Retained until the issue is resolved or as required by law.
After the retention period ends, we securely delete or anonymize your personal data so that it can no longer be used to identify you.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
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Access your personal data
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Request correction or deletion of your data
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Opt out of marketing communications
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Withdraw consent at any time
To exercise these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.
Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
ZINGZONG IT SOLUTIONS PRIVATE LIMITED
Email: info@zingzongshop.com
Phone: +91 8828976837
Address: G/241 B-WING EXPRESS ZONE MALL, W.E. HIGHWAY, NEXT TO PATEL VANIKA
MALAD EAST, Mumbai, Mumbai Suburban, Maharashtra-400097